About us
Newcastle Greater Mutual Group (NGM Group) offers retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.
Why we exist
We have a long heritage of helping to build regions and communities that are vibrant and filled with opportunity, and as NGM Group we will continue to honour this. Our purpose guides all our decisions and is why we exist.
Our purpose: helping our customers and communities thrive.
We’re strong but nimble and we’re passionate about delivering the banking services our customers need today and will want tomorrow.
Our strategic priorities
Retain and grow customers
We are committed to building deep relationships with our customers and look forward to helping even more Australians with their banking needs in the future.
Become one team with a shared culture and values
We have a driving purpose that puts the customer at the centre of our decisions.
Be an integral part of our communities
We are committed to customer-owned banking and its core of supporting and giving back to the communities that support us. Our purpose is to help our customers and communities thrive.
Retain and mature our operational, financial, and risk resilience
Our customers expect that we don’t miss a beat, so our priority is to continue evolving so we are well placed for the opportunities that arise.
Enable our people and customers through technology
Technology is the steel thread that runs through everything we do, allowing us to deliver exceptional customer experiences.
Scrollable region
Our business
NGM Group’s portfolio today comprises the two retail brands Greater Bank and Newcastle Permanent, focused on helping customers and communities thrive.