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Our approach to community and sustainability

Sustainability remains integral to how we deliver on our purpose of helping customers and communities thrive. Through our environmental, social and governance (ESG) priorities, we are creating lasting positive impact, strengthening organisational resilience and managing emerging risks and opportunities. We are committed to advancing reconciliation, supporting community prosperity and contributing to Australia's transition to a more sustainable and low-carbon future, while helping build stronger and more resilient communities across the regions in which we operate. 

Our key climate action areas

Oversight and management of climate-related risks and opportunities are embedded within NGM Group’s governance structure. This includes the Board, its committees, and the NGM Group Executive. Our two-year approach to climate action focuses on four key areas:

1. Support our employees and customers

2. Partner within our communities

3. Understand, identify and reduce our own impact

4. Capture and respond to climate-related risks

Purpose, impact and values alignment

Our key climate action areas align closely with our Social Impact Pillars, identified through materiality assessment undertaken in FY25, which highlighted the issues most important to our people, customers and communities.

Brighter financial futures

Connected, inclusive communities

Building resilience