Our ESG approach
Driven by our purpose to help our customers and communities thrive, we are committed to making a meaningful impact across the regions in which we operate.
Who we are
We’re Newcastle Greater Mutual Group Ltd (NGM Group), one of Australia’s leading customer-owned banks trusted by more than 635,000 Australians* who bank with our retail banking brands, Greater Bank and Newcastle Permanent.
Headquartered in the Hunter, we have a significant economic and social impact in regional Australia, a workforce of more than 1,600 people, a multi-million dollar annual innovation and technology investment spend, and total assets of more than $23 billion.
We offer our customers competitive rates, award-winning service, and a true commitment to supporting our communities, making us a great alternative to the major banks.
Giving back to regional Australia is central to our purpose and, through our community portfolio and charitable foundations, each year we invest millions of dollars back into the communities our people and members call home.
We were built from innovation – more than 120 years ago when the big banks stepped back we stepped up, with a solution to help customers buy their own home while providing an unwavering commitment to building thriving communities. And this holds true today.
*Based on the combined number of Greater Bank and Newcastle Permanent customers.
2024/25 Annual and Financial Reports
Annual Report 2024/25
Our 2025 Annual Report demonstrates how NGM Group has delivered on our purpose of helping our customers and communities thrive, in the period 1 July 2024 to 30 June 2025. It also includes our Sustainability Report, detailing our community, social and environmental efforts in the same period.
Financial Report 2024/25
Our 2025 Financial Report outlines the financial position and performance of NGM Group, for the financial year ended 30 June 2025. It provides information required of NGM Group under the Corporations Act 2001 (Cth) and in relation to NGM Group’s Corporate Governance.
Our highlights
Financial strength
One of Australia’s leading customer-owned financial institutions, with total assets of $23.1 billion.
Helping more Australians into homes
12,122 homebuyers trusted us with their home loan last year, with our year-end total loan portfolio balance at more than $18 billion.
An evolving ESG approach
We are committed to making a meaningful impact across the regions in which we operate.
$6 million+ community investment
Last year we invested more than $6 million in our communities through Greater Bank, Newcastle Permanent, and our respective charitable foundations.
Our strategy and purpose
We are committed to customer owned banking and seeing our customers and communities thrive.
Our business
NGM Group’s portfolio today comprises the two retail brands Greater Bank and Newcastle Permanent, focused on helping customers and communities thrive.