About us
Newcastle Greater Mutual Group (NGM Group) offers retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.
Why we exist
We have a long heritage of helping to build regions and communities that are vibrant and filled with opportunity, and as NGM Group we will continue to honour this. Our purpose guides all our decisions and is why we exist.
Our purpose: helping our customers and communities thrive.
We’re strong but nimble and we’re passionate about delivering the banking services our customers need today and will want tomorrow.
Our strategic priorities
Grow and deepen customer relationships
We're committed to building deep relationships with our customers and look forward to helping even more Australians with their banking needs in the future.
Empowered people achieving our potential
Our people live in the very communities we serve, are driven by our purpose and play a key role in delivering great outcomes for customers every day.
Lead on community connection
Our commitment to customer-owned banking and supporting thriving, opportunity-rich communities is at the heart of what we do. We proudly give back to our local regions via our community and sustainability programs, sponsorships and charitable foundations.
Be a stronger, safer, faster bank
Our customers expect that we don’t miss a beat, so we're focused on constantly improving and making the most of new opportunities - all backed by the stability and financial strenghth of one of Australia's most trusted banks.
People and customers enabled through technology
We’re simplifying and modernising our systems to improve security, drive innovation and deliver the great banking experiences our customers need now and into the future.
Championing the International Year of the Co-Op
As one of Australia’s largest customer-owned banks, NGM Group is proud to announce its support of the International Year of the Co-op (IYC25), celebrating the strength of customer-owned businesses and their power to create a fairer, more inclusive economy.
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Our business
NGM Group’s portfolio today comprises the two retail brands Greater Bank and Newcastle Permanent, focused on helping customers and communities thrive.